Danielle Villegas

Our keynote speaker, Danielle Villegas, is best known as blogger TechCommGeekMom. She has given presentations at the STC Summit, CONDUIT, IEEE-ProComm, and Drexel University. She has also taught technical communications at the New Jersey Institute of Technology. Danielle has been active with the STC Philadelphia Metro Chapter (STC-PMC), doing publicity and sponsorship, acting as the CONDUIT co-chair, serving as Vice President, and currently serving as President of the chapter.

Bernard Aschwanden

Bernard Aschwanden, CEO at Publishing Smarter, solves documentation-based problems and helps companies generate more revenue. A recognized Adobe product expert, he guides clients through the best processes to create, manage, and deliver content. Once content is delivered, he helps socialize the message, understand and act on feedback, and improve the process and workflow. He is the founder of Publishing Smarter (www.publishingsmarter.com), an Associate Fellow of STC, and a Past President of STC. Bernard has helped hundreds of companies implement successful solutions. He is focused on publishing better, publishing faster, and publishing smarter.

Bernard's presentations are sponsored by Adobe

Chuck Campbell

Chuck is the Manager, Instructional Technology Solutions at the New York Power Authority. He has created and delivered numerous technical presentations over the past 25 years to small and large clients, including the U.S. Navy, United States Postal Service, FedEx Express, Cargill, U.S. Department of Treasury's Bureau of Engraving and Printing, and Norwich Pharmaceuticals. He has also presented at several STC chapter conferences, including InterChange and Spectrum, and has given webinars for STC.

Chuck's passion is learning and mastering new technologies, then teaching those technologies to others. He is alway looking for new ways to engage learners, including eLearning, gamification, and other training methods and technologies.

Bobbie Carlton

Bobbie Carlton, founder of Innovation Women, Innovation Nights, and Carlton PR & Marketing, is an award-winning marketing, PR, and social media professional. She speaks regularly on social media, innovation communities, and product launches, and consults with small businesses and startups on social networking, marketing, and PR. Previously, in addition to working with a number of Boston-area PR and marketing firms, she headed global PR at enterprise software companies PTC and Cognos. In 2006 she switched gears, joining a startup focused on providing positive values for preteen girls through a social network and book series. Innovation Women is an online speakers' bureau for entrepreneurial, technical, and innovative women designed to help event managers gender-balance their speaker slates. Mass Innovation Nights is a social media powered new product showcase and networking event. MIN has launched more than 1000 new products which have collectively received more than $2 billion in funding. In 2010 she was named one of the “Ten Bostonians who have done the most for the startup community”, and in 2011 she was a recipient of a Mass High Tech All-star award. In 2015 she was named a Boston Business Journal Woman to Watch. PR News called her a Game-changer.

Cindy Currie

Cindy is a senior program manager at DXC Technology, where she manages the release of on-demand, cloud-based systems for SAP users. Cindy has been a frequent speaker at STC’s Summit since 1991, and many local and regional STC conferences throughout the years, including the initial run of the InterChange Conference, where she spent 10 years on the Planning Committee, the last three as Co-Chair. Cindy is an STC Fellow and an STC Past President (2009-2010). She is also a member of the Project Management Institute (PMI) and holds two industry certifications – Project Management Professional (PMP) and PMI-Agile Certified Practitioner (PMI-ACP).

Viqui Dill

As IT Technical Communications Leader for American Woodmark in Winchester, VA, Viqui is passionate about continued education and lifelong learning for those in our field. Sharing the tips and tricks she has gathered in her 25 years as a writer, she is actively promoting networking with other writers to help us all learn and stay connected.

Viqui describes herself as "Technical writer, wife and mom, bass player, worship leader, I'm happiest when folks sing along with me."

Viqui would love to connect with you:
@viqui_dill https://twitter.com/viqui_dill

Stan Doherty, PhD

Stan Doherty lives in the the Boston area and works as a manager and information architect at Oracle Corporation. He serves as a founding member of the OASIS DITA Technical Committee, secretary for the OASIS DITA Adoption Technical Committee, and co-coordinator of the recently rebooted Boston DITA Users Group. Feel free to contact Stan if you are considering DITA, DITA tools, and DITA-aware CCMSs.
Contact: Stan@ModularWriting.com

Liz Fraley

Liz Fraley, Single-Sourcing Solutions, is a serial entrepreneur. She's founded two companies, sits on the boards of three non-profits, and is constantly coming up with new ways to share knowledge in the technical communications and content industries. She has worked in high-tech and government sectors, at companies of all different sizes (from startups to huge enterprises). She advocates approaches that directly improve organizational efficiency, productivity, and interoperability. If you ask her, she’ll say she’s happiest when those around her are successful.

Liz’s team says that she builds clubhouses. She is perpetually trying to find new ways to share information and strengthen the ecosystem of professionals around her. She’s been a volunteer/officer for the Association for Computing Machinery at one chapter or another since 1998. She’s volunteered for Society of Women Engineers at various events over the years. She started the Arbortext PTC/User group and continues to donate resources and logistics to help it flourish. She started TC Camp. Her dedication to growing the community is so strong that it’s carried over into the way Single-Sourcing Solutions does business. Each one of her team members is active in one or more on-line user communities and it is expected that each one devote a portion of their on-the-job time to helping people find answers to problems. She’ll tell you, “I’m a gardener: I’m happiest when those around me are flourishing.”

John Garison

John Garison is Lead Technical Communicator for Medidata Solutions. His experience in writing about operating systems, programming languages, business applications, and electronic health records (among other things) gives him a unique perspective on most things documentation-related. He delights in sharing information and war stories.

John is an STC Associate Fellow and taught technical writing at Harvard University Extension School and the University of Massachusetts, Lowell.

Despite living on a dead-end dirt road in rural Vermont, his gigabit fiber optic internet lets him keep up with the real world and telecommute to New York City.

Karen Giventer

Karen Giventer is a career technical writing contractor who has remained successfully employed throughout economic downturns. She has presented to STC and Interchange several times on the subject of Job Searching and received excellent reviews. Karen is very enthusiastic and optimistic about Job Searching and enjoys sharing her experiences and techniques with others. She has a unique presentation style and a complete strategy for job-finding that really works! Karen can be reached at Karen.g.xyz@gmail.com and welcomes your questions and suggestions.

Doug Gorman

Doug Gorman is the CEO of Simply XML. He is passionate about bringing the benefits of both structured writing and structured mark-up to global enterprises.

His company, Simply XML, offers Content Mapper, a Microsoft Word plug-in, to enable the simple and cost-effective adoption of an XML architecture for MS Word-based authors across the enterprise.

As CEO of Information Mapping (IMI) for more than 20 years Doug commercialized the structured writing methodology developed by Robert Horn. During that time, he transitioned IMI from an academic “Think Tank” to a thriving commercial organization training hundreds of thousands of authors and doing business in 43 countries.

Lisa Hodge

Lisa Hodge prides herself in the ability to argue either side of a debate, ask too many questions, and talk to complete strangers, but she continues to struggle with To Do list overload and procrastination. She initially launched her career as a software tester and developer, but her superiors quickly discovered and appreciated her abilities to write well and explain things to others while keeping her sense of humor. At her very first technical writing gig in the early 90s, Lisa and a co-worker actually won an award in Manual Design at the annual STC Summit, yet never submitted another entry. She believes in quitting while you’re ahead.

After technical writing and training stints in the banking (Florida Financial Software), telecom (Octel, Priority Call, Nortel), networking (Navisite, Ember), and healthcare (Phase Forward, later Oracle Health Sciences) industries, Lisa is now the Director of Learning and Development on the Student Experience team at Southern New Hampshire University. She holds a Business Administration degree from California University of Pennsylvania, with a concentration in Computer-Based Management Systems. In her free time, Lisa loathes gardening, ironing, and cleaning, but enjoys cooking, travel, musical theater (in the audience, not the cast), and writing a personal finance blog. She lives in East Hampstead, NH with her husband and two daughters.

Steven Jong

Steven Jong has been a technical communicator for over 40 years and a member of STC for over 35. He is a Fellow of the Society, a former member of the Board of Directors, and a 2012 President's Award recipient for his work on certification. Steve is President of the New England Chapter and a past winner of the Landers/Carbrey Award.

Andy Munro

I am a Principal Technical Communicator with broad experience in technology and a range of media. Beginning with a bachelor’s in Communications at Emerson College and a master’s in Instructional Media Design at Boston University, I have focused my career on simplifying complex technical concepts. With our increasingly short attention spans and multiple distractions, we all need information that is easy to consume. Therefore, I seek to develop communication strategies that fit how we learn.

In my current position at CA Technologies, I work with teams to develop web-based content, videos, and guided tours to help user succeed with our products. I have worked at both large multi-national companies and startups creating content for databases, network equipment, multimedia applications, and security software.

I am experienced in content management software, such as Confluence and Author-IT, for web page content, and TechSmith Camtasia, Audacity, and Go Animate/VYond for video production. I work with SaaS developers to use WalkMe to add guided walkthroughs, tool tips, and other interactive elements to their product. I also am experienced in contributing to user interface design, usability testing for a wide range of products, and life coaching.

Sam Park

Sam is a Senior User Experience Designer in the UX team at Sonos, Inc. She is currently responsible for designing an easy and consistent  voice control experience on Sonos. Her day-to-day work revolves around solving the challenges of voice control on multiple speakers and multiple streams while balancing the partner experience and collaborating with fellow UX designers, instruction content designers, developers, project managers, researchers, and representatives from the partners.

Sam has a BFA in Graphic Design from Rhode Island School of Design. In her role as a graphic designer at various companies, her focus included both print and mobile/web design. When she joined Sonos, she started as a user interface designer, giving holistic visual treatments of the Sonos app through illustrations, icons, and layouts. She has found her calling as a user experience designer, using her visual skills to impact the bigger picture of the Sonos experience.

David Payne

As manager of the User Assistance team within SumTotal Systems (a Skillsoft company), I approach each day with the goal of helping the users of my company’s applications. My team of designers have been instrumental in pushing forward contextual help, custom help, product orientations, readiness training, and office hours in order to prepare the company and its customers for each release. Excited to work with new analytics for the content my team produces, I am eager to develop the next big solution and have the data to support its purpose.

Neil Perlin

Neil has 39 years of experience in technical communication, 32 in development, training, and consulting in online formats and tools ranging from leading edge to dead. In 1987, he created the world’s second and third commercial hypertext products – online user guides for MS-DOS 2.1 and 1-2-3 2.01.

Neil founded Hyper/Word Services in 1990. The company provides training, consulting, and development for Flare, RoboHelp, Mimic, single sourcing, structured authoring, and apps. Neil is Madcap Certified for Flare and Mimic, Adobe-Certified for RoboHelp, and ViziApps-certified for the ViziApps Studio Rapid Mobile App Development platform.

Neil has been a columnist for various professional societies and is a popular conference speaker, recently at TCUK’17 in England and MadWorld '18. He founded and ran the Bleeding Edge at the STC Summit and represented STC at the W3C from 2002 to 2005. He is an STC Fellow.

Neil is the author of eight books, most recently Writing Effective Online Content Project Specifications. He also authored classes on RoboHelp and Flare for Lynda.com.

In his spare time, Neil builds telescopes, uses simulators to recreate a lost career as a Navy pilot, and cooks southern barbecue. Contact him at nperlin@nperlin.cnc.net or on LinkedIn, Facebook, and Twitter (at NeilEric).

Brett Peruzzi 

Brett Peruzzi has worked in the technical communications field for over 30 years as a technical writer, editor, and documentation manager. He has also done marketing work as an employee, consultant, and pro bono for community organizations. Brett previously taught in Northeastern University's master's level technical writing program, from which he also graduated. 

Lou Prosperi

Lou Prosperi is a Senior Documentation and Curriculum Manager for Oracle's and Utility Global Business Unit. Following a career in game design, Lou went to work as a technical writer and instructional designer and has been in that role for the last 18 years, providing user and technical documentation and training materials for enterprise applications used in the utilities industry. In his writing, Lou looks for ways to present complex technical subject matter in a manner that helps his audience learn more easily and efficiently. A self-proclaimed "Student of Imagineering," Lou's current area of interest is how to apply the principles and practices employed by Walt Disney Imagineering to other fields, including instructional design.

Deborah Sauer

Deborah is a Principal Technical Writer in the Instructional Content Design Group/User Experience at Sonos, Inc., creators of the leading whole-home sound system. She is responsible for an assortment of content, including app screens, online guides, and online Help. Her days are filled with collaborating with user experience designers and developers, refining user interface text, pushing authoring tools to their limits, tinkering in code, managing projects, and, most importantly, making sure the experience comes first.

Kelly Schrank

Kelly Schrank has been in technical and medical communication for over 20 years. Though currently a Technical Writer in the Chief Information Security Office at a financial services firm, where she writes policies, processes, and procedures to meet regulatory requirements, she has freelance clients from her days as a medical editor, with a specialty in formatting and editing formulary dossiers.

Kelly is an Associate Fellow of STC and the current STC Rochester chapter president. She is also active in the American Medical Writers Association (AMWA) and the Board of Editors in the Life Sciences (BELS). She has spoken about the benefits of checklists, side gigs, editing, and networking at STC and AMWA conferences.

Kenzie Woodbridge

Kenzie Woodbridge is a Web Developer, Community Manager, and Knowledge Base Administrator at the British Columbia Institute of Technology. Kenzie also recently completed a MA in Professional Communication at Royal Roads University and their thesis focused on prosocial community in online Minecraft. Kenzie is awesome and you totally want to be their friend (offer of friendship void where local laws do not permit, not guaranteed in all circumstances, skill-testing questions required).

Jody Zolli

Jody has written documentation for a number of computer software and hardware companies, and has enjoyed doing it for over 30 years. In addition to striving toward her goal of writing documentation that is interesting enough to the reader to get the information to them before they fall asleep, she works at each company to help reduce the unequal dependence between tech writers and subject matter experts. With professional interests including usability, agile methodologies, and process improvement, Jody's ongoing goal is to grow to be the swiss army knife of technical writers.

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