Frenemies? Tech Comm, Tech Support, and Working Together - Webinar

  • 16 Sep 2015
  • 7:00 PM - 8:30 PM (EDT)
  • online

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September 16th Program (Webinar):

Frenemies? Tech Comm, Tech Support, and Working Together

with Rick Lippincott

Frenemies?In many organizations, the Technical Communication group and the Technical Support group deal with very similar types of information. Yet there is often little communication or sharing between “us” and “them.” 


What are the differences between these two groups and how they operate? What are the similarities? How can we bridge the gap, break down silos, and work together to improve the user experience and customer success?

    Join us as Rick Lippincott shares his insights into these issues and more at our first program of the 2015-2016 season. We hope you can join us!

    Rick LippincottAbout Rick Lippincott
    Rick Lippincott is an Associate Fellow in the STC, and has written about hardware systems for most of his 30 years in technical communication. His assignments have included documentation for military transport aircraft, jet engines, ion implantation devices, telecom systems, core network switches, and high-energy X-ray systems. He is a former president of STC New England, and is the author of the Squadron/Signal publication “C-5 Galaxy in Action.”
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